We ship from the United States of America, via USPS domestically and either USPS or Asendia internationally.
You can check available shipping options and rates to your country in your cart or during checkout.
Alternate shipping methods can be arranged (contact). This is required for destinations our usual carriers have suspended service to:
- Afghanistan
- Belarus
- Bhutan
- Brunei
- Haiti
- Lebanon
- Myanmar
- Russia
- Yemen
Orders may not be shipped to some countries due to US sanctions:
- Cuba
- Iran
- North Korea
- Sudan
- Syria
The affected countries have been copied here for your convenience, but the information at the pages linked above may be more up-to-date.
Free Shipping
Free shipping is offered for orders over $100 via USPS Ground Advantage (domestic) or Asendia e-PAQ Plus (international). Free shipping does not apply to other methods, such as Priority Mail and Priority Mail Express.
Carbon Offsetting
Shipments are 100% carbon neutral (EasyPost, Asendia).
Delivery Times
Orders are typically shipped the next postal business day in the America/Los Angeles time zone (PST/PDT). Orders are not shipped or delivered on weekends or holidays. You will receive an email update with your tracking number once your order has shipped!
If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide and global shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date.
Domestic Shipments
| Shipment method | Estimated delivery time | Shipping cost |
| USPS Ground Advantage* | 2-5 business days | $ |
| USPS Priority Mail* | 1-3+ business days | $$ |
| USPS Priority Mail Express | 1-2 days guaranteed | $$$ |
International Shipments
| Shipment method | Estimated delivery time | Shipping cost |
| Asendia e-PAQ Plus* | 1-4 weeks | $ |
| First Class Package Int’l* | 1-4+ weeks | $$ |
| Priority Mail Int’l* | 6-10+ days | $$$ |
| Priority Mail Express Int’l* | 3-5+ days | $$$$ |
*Service is subject to shipping delays. Delivery times are estimates and not guarantees. Delivery estimates for all international services do not include customs processing times. Our store is not liable for any delays that may occur once your order has been shipped.
Tracking Your Order
Once your order has shipped, you will receive a tracking email. Please allow USPS/Asendia up to 48 hours to reflect updates on their tracking page.
Customs, Duties, and Import Taxes
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages and Missing Orders
If you received your order damaged, or if the order appears to be lost during shipping, contact us. We will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 15 days of delivery.
Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them.
Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc before consulting with us. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item.
Insurance Coverage
All of our shipments are fully insured, but we may require your assistance when proceeding with filing a claim. For missing shipments, we must file the claim within 120 calendar days from the date of the shipment. For damaged shipments, you must notify us within 15 calendar days of delivery.
Depending on the nature of your claim, you may need to provide photos of all outer and inner packaging as well as the package contents, and/or sign an affidavit that we send you once we begin the claim process.
Good Faith Cooperation
When an insurance claim needs to be filed for a shipment, both Modulo Industries and you, the recipient, acknowledge both parties’ respective responsibilities. Both parties agree to cooperate in good faith to provide any necessary items within the necessary timeframe as stipulated in the Terms and Conditions of insurance coverage. Should either party be unable or unwilling to fulfill the duties necessary for a successful claim approval, they may be liable for any losses not recovered.
Returns and Exchanges
Contact Us
If you have any questions or concerns regarding your order, feel free to contact us!